ACSA - ERP Web App Redesign
ACSA is an ERP web app that was developed for Aura Gemilang in 2018. The web app hasn’t gone through any major design iteration. On top of that, board members of the company are not using the app in their day-to-day operation.
Web App Redesign
Improve app usage from board members
Throughout the years, ACSA saw little to no usage from the board members. In this project, I dive into the root cause and discover what could be done to improve the app adoption among the board members.
This enables the board members to view the latest insights and metrics about their company.
Introducing Steppers component (in selected flows) to minimize visual clutter and improve the ease-of-use.
Besides giving ACSA a new visual redesign, this redesign also focuses on displaying important metrics for the users.
Certain number of flows are tied to complex calculations. For clarity sake, I only design screens that are outside of that constraint.
Understanding why board members are not using ACSA
To pinpoin the exact factors, I conducted a survey via Google Form and sent it to Aura Gemilang’s manager. Also, I have outlined multiple research goals and uncovered crucial insights.
- Pinpoint the factors that made board members to not use ACSA in their day-to-day operation.
- Identify which key business metrics to display on their dashboard view.
- Identify which metrics the clerks would wish to view on their dashboard.
- Discover opportunities to improve the current app experience.
Research insights and findings
Based on the response, board members don’t use the app because they would rather ask their employees/manager upon request.
I have also pinpointed a number of key business metrics that they would consider important.
Besides that, I have also discovered that clerks considered “Jumlah Advance Semasa” (Total Current Advance) in their dashboard view.
Brainstorm with the Lean UX Canvas
Starting the design process with sketches and wireframes.
In the early stages of the design, I started with rough sketches on paper to experiment with layouts, later digitizing in it Figma as wireframes.
I also took two magazines (IKEA and B Magazine) as my layout inspo.
ACSA was redesigned with a clean, visual look. Previously it had displayed little metrics in the dashboard, rendering it useless from the board member’s perspective.
With the introduction of Board Member view, I hope to increase the app adoption from these group of users.
Here’s a preview of the screens designed for clerks whose main task consists of doing administrative tasks inside ACSA.
For next steps, I would plan to use Maze to gather feedback from the board members, as well as the admin users.
Eventually, after testing and collecting insights, I would propose this for actual development to AURA once the movement lockdown in Malaysia is lifted.